Privacy Policy

Retain Skills SW LTD is committed to ensuring that the data you provide us is compliant with the General Data Protection Regulation (GDPR)

As the ‘controller’ of your personal information, we will ensure that the personal information we hold about you is:

1. Used lawfully, fairly and in a transparent way.
2. Collected only for valid purposes that we have clearly explained to you and not used      in any way that is incompatible with those purposes.
3. Relevant to the purposes we have told you about and limited only to those purposes.
4. Accurate and kept up to date.
5. Kept only as long as necessary for the purposes we have told you about.

6. Kept securely.

The personal data we collect:

· Name

· Address

· Contact phone number

· E-mail address

· Date of birth

· National Insurance Number

· Long term health problem or learning difficulties

· Employer details and length of employment

· Ethnicity if provided

· Gender

Who we share your personal information with:

The above information is required to enable Retain Skills SW LTD to obtain your Individual unique learner number and to register you with the awarding organisation for the qualification you are enrolling on. 

Retain Skills SW LTD will also enter the information on to our own data base as well as our electronic platforms that we use for qualification delivery, which you will have access to. 

The data will be kept throughout the duration of the qualification you are undertaking and for 3 years following completion and certification. This enables us to comply with awarding organisation requirements. After this time, we may keep non personal identifiable data for a period beyond 3 years, which may consist of the course you completed and your future progression.

Your rights:

Under the GDPR you have a number of rights. In summary those include:

· Fair processing of information and transparency over how we use your use personal information.

· Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address.

· Require us to correct any mistakes in your information which we hold.

· Request the deletion of personal information concerning you, in certain situations. Please note that if you ask us to delete any of your personal information which we believe is necessary for us to comply with our contractual or legal obligations, we would no longer be able to support you with the qualification.

· Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to a third party in certain situations.

· Object at any time to processing of personal information concerning you for direct marketing.

· Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.

· Object in certain other situations to our continued processing of your personal information.

· Otherwise restrict our processing of your personal information in certain circumstances.

· Claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation

How to contact us:

If you would like to exercise any of those rights, please:

· email, call or write to us

· let us have enough information to identify you (ex; your name and address), 

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information, your computers and devices against fraud, identity theft or viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

If you have any questions about this privacy notice or would like further explanation as to how your personal information is managed, please send an email to:  enquiries@retainhealthcare.co.uk, write to Retain Healthcare Ltd, 8 Ormond Terrace, Regent Street, Cheltenham, Gloucestershire, GL50 1HR. Tel: 01242 262700